1. Introduction & Commitment

Shubham Nema, operating under the trade name Uttar Mitra ("we", "us", or "our"), is committed to safeguarding the privacy and personal data of students, parents, and teachers using https://chat.uttarmitra.in and related study applications. We comply with the Digital Personal Data Protection (DPDP) Act 2023 and the Information Technology Act 2000.

2. Information We Collect

• Personal Profile Data: Name, mobile number, email address, grade/class, and school details.
• Study Interaction Logs: Academic doubt queries, uploaded PDF study materials, quiz submissions, and generated summary flashcards.
• Billing & Transaction Identifiers: Subscription plan type and payment gateway transaction reference numbers. (We do not store raw card numbers or banking passwords; all transactions are secured via RBI-approved payment gateways).
• Technical Metadata: IP address, device model, browser information, and session tokens.

3. How Your Data is Used

Your data is used solely to deliver and optimize educational services:

• Generating accurate AI tutor answers and step-by-step NCERT explanations.
• Maintaining conversation history across devices and mobile app sessions.
• Processing subscription upgrades and issuing digital GST tax invoices.
• Communicating critical service updates, account security notices, and feature releases.

4. Zero Sale of Student Data

We strictly forbid the commercial sale, rental, or unauthorized sharing of student or educational data to third-party advertisers or data brokers.

5. Data Storage & Encryption Standards

All databases and user files are stored exclusively within sovereign Indian data centers. All information is encrypted using AES-256 at rest and transmitted using secure TLS 1.3 channels.

6. Grievance Redressal Officer

For inquiries, data correction, or privacy grievances, contact: