Shipping & Delivery Policy
Last Updated: October 2026 • Operating Entity: Shubham Nema (Uttar Mitra)
100% Digital SaaS Provisioning
Uttar Mitra provides cloud-hosted Educational Software as a Service (SaaS). Zero physical shipping is required. Access to all AI doubt clearing tools, document analyzers, and study features is provisioned electronically and instantly upon successful payment.
Business Entity Information
Legal Name & Trade Name: Shubham Nema
Support Email: [email protected]
Complete Business Address: Subhash Nagar Shastri Ward, Behind Indra Eye Hospital, MP, India
Helpline: +91 99810 04107
1. Shipping Charges
Since all study features and subscription privileges are delivered digitally over the internet, no shipping or packaging charges apply (&rupee;0.00 Delivery Fee).
2. Delivery Timeline & Activation Process
- Instant Account Activation: Upon successful transaction clearance by our payment gateway, your account features, doubt solving token quota, and PDF summary capabilities are unlocked instantly (within 60 seconds).
- Institutional School Deployments: Dedicated school tenant databases and admin portals are provisioned within 24 to 48 hours following onboarding agreement completion.
3. Delivery Confirmation & Invoicing
Immediately upon transaction completion:
- An electronic confirmation receipt is displayed on screen and sent to your registered mobile number via SMS / WhatsApp.
- A digital GST tax invoice detailing transaction specifics is emailed to your account email address.
4. Fulfillment Support
If your plan does not activate immediately post-payment due to banking clearing latency, contact our support team immediately:
Helpline: +91 99810 04107
Email: [email protected]
Operating Hours: Mon – Sat, 09:00 AM – 07:00 PM IST