1. Nature of Digital Services

Uttar Mitra provides 100% digital cloud-hosted Educational Software as a Service (SaaS). Physical returns of goods do not apply. Our return policy is executed as a subscription cancellation and financial refund directly back to your payment source.

2. Refund Eligibility Criteria

Refunds are granted under the following conditions:

• Duplicate or Erroneous Debits: Multiple charges for a single subscription caused by banking network timeouts.
• Service Malfunction: Inability to generate AI responses or access PDF summarizer tools due to verified server failure unresolved within 48 hours.
• Initial 7-Day Window: Requests submitted within 7 calendar days of your initial plan purchase.

3. Cancellation Process

Users may cancel recurring subscriptions at any time with 1 click in account settings, or by emailing [email protected] with their registered mobile number. Future renewals will stop immediately, and access will remain active until the end of the paid billing period.

4. Refund Processing Window

• Approval: Requests are reviewed and approved within 24 to 48 hours.
• Bank Credit: The refund amount will be credited back to the original source payment instrument (UPI, Credit/Debit Card, Net Banking) within 5 to 7 business days.

5. How to Submit a Refund Request